Bridgestone Retail Operations (Bridgestone), a subsidiary of Bridgestone Americas, announced that company-owned automotive service provider Tires Plus has been recognized as best in Customer Satisfaction for Aftermarket Tire Replacement in the J.D. Power 2022 Aftermarket Service Index Study. It is the first time the retail brand has earned the prestigious J.D. Power Award.
The J.D. Power study measured customer satisfaction among 9,979 vehicle owners, providing a numerical index ranking of the highest-performing U.S. aftermarket service facilities. Tires Plus was also named #1 in four additional categories: Ease of Scheduling/Getting Vehicle in for Service; Service Advisor Performance; Service Advisor Courtesy; and Quality of Work.
“At Tires Plus, we have a Promise to Care that reminds us each day that we offer more than car service. We offer our customers security and peace of mind by creating a hassle-free environment that helps them on their journeys,” said Marko Ibrahim, president, Bridgestone Retail Operations. “It is an honor to be recognized for these efforts by J.D. Power and the customers we serve each day. Thank you to all of our teammates who go above and beyond to deliver the best, most trusted customer experience.”
Tires Plus is part of the Bridgestone Retail Operations network, which owns and operates more than 2,200 tire and vehicle service centers across the country and includes retail brands like Firestone Complete Auto Care. Tires Plus provides customers in 23 states with convenient access to trusted auto service and leading Bridgestone- and Firestone-brand tires. The retail brand offers the Tires Plus Price Match Guarantee, which matches any locally advertised price..
The J.D. Power Award recognition for Tire Plus aligns with the Bridgestone E8 Commitment, which consists of eight Bridgestone-like values starting with the letter “E” that Bridgestone has committed to creating together with employees, society, partners and customers to realize a sustainable society. Specifically, the customer satisfaction commitment demonstrated by Tires Plus teammates aligns with “Ease: Committed to bringing comfort and peace of mind to mobility life.”
*This guarantee extends to the Customer, within thirty (30) days after the date of purchase, a refund of 200% of the difference between a competitor’s current, delivered non-sale price and the price of the same tire purchased from a Bridgestone company-owned store. Customer must provide a current, local advertisement. This guarantee excludes wholesale, clearances, closeouts, catalogs and rebate prices. Excludes our Buy 3, Get 1 Free offer when compared to a competitor's individual tire price. Can be compared to competitor's Buy 3, Get 1 offer. The retailer must be an authorized reseller of the product and selling it through their own, non-auction channel. This refund is not to be combined with any other offer or used to reduce outstanding debt.
